Hotel Lac Brome

The hotel was really nice and had many amenities. We could not use the pool or sauna as we forgot our suits. Reception check in could have been more welcoming. We found she wasn't friendly to Anglais Canadians'. Check out was much more accommodating. Overall, a pretty nice place to crash for a night.

First impressions,left me looking for fault. The girl at reception was unfriendly, we felt like we were beneath her. My french us non existent but I can usually get by. She gave me the impression that, she would rather not deal with me, I stepped back. .my wife is a bit more tolerable. We got our key and she instructed us to park in back. In back taxes you down a level. We now had to climb stairs, after finding an unmarked door, no directions.. Had she instructed us to enter the front, 20 ft from our car, we would have entered on the main level, no stairs, our room was right there. Later at night, I noticed NO CARS parked out back where there is NO LIGHT, pitch black. I've been robbed in vacation, my car broken into.. So I moved my car ti the VERY WELL lit parking area in front. There was no hand soap in the washroom. Squeeze bottles on the wall . My wife couldn't squeeze the bottles to get soap or shampoo. She has problems with her hands, no grip.. Very small fridge. No luggage racks, to rest and open a suitcase. . No screen on sliding door of you want fresh air. ..no bugs. No control for the A/C unit to simply draw in fresh air. It didn't seem to work even for A/C which was too cold to use.. nor heat that I could tell Breakfast was good. Self serve continental Staff , young lady, was very friendly there. Staff, 2 men at front desk as we were leaving, friendly and accommodating. Unlike whe we arrived, with the Girl at front desk. 2 star if I was reviewing from our first impression.. 3 star as it wasn't all bad..

Nice facilities well maintained landscape. Very nice room but very uncomfortable beds with springs that poke at your .back. service is horrible. Very unfriendly staff and very unaccommodating. They make you feel like they are doing you a favour when you need something. Excellent restaurant on site but not part of the hotel.

We booked this place via a reservation app and we were treated like a lower class guest because of that. The place looks a bit tired from the outside, but inside is clean and modern. Unfortunately the service was very poor. At check in we were not given any information, not even the location of the room! We had to ask about facilities, breakfast, restaurant, everything! The receptionist only gave us the card to access the room. We were told that the kayaks were not included in our fare, however, they are free for hotel guests. The breakfast was average but the croissants were from the previous day. The new restaurant that operates from the hotel, is really good! It’s called Un Vrais Delice and it is delicious. It does not belong to the hotel. We will not go back to this place to stay but we will go back to Un Vrais Delice.